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Refund Policy & Cancellation Policy
Individual Sessions
I understand that life can be unpredictable, and sometimes plans need to change. To respect both your time and mine, the following policy applies to individual sessions:
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Cancellations or rescheduling require at least 24 hours’ notice before your appointment time.
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Cancellations made with less than 24 hours’ notice or missed sessions (no-shows) will be charged in full. This fee is charged because the time was reserved exclusively for you. Except in genuine emergencies such as emergencies or unforeseen events (eg. sudden illness, family emergencies, natural disasters, job interviews). Emergency exceptions are at the therapist’s discretion.
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If you have prepaid for a series of sessions and choose to end therapy early, you may request a refund for unused sessions. Sessions already attended are non-refundable.
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In the unlikely event that I need to cancel a session, you will be notified as soon as possible, and the session will be rescheduled or fully refunded.
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Cancellations via phone call, text (Whatsapp) or email are appropriate.
​By booking a session, you agree to this cancellation policy. This policy helps maintain consistency and fairness, and ensures your therapy space remains available and valued.​​
Group Sessions / Workshops
Group sessions and workshops require planning, materials, and reserved spaces, so the following policy ensures fairness for all participants:
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Cancellations made 7 or more days before the session will receive a full refund.
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Cancellations made 3–6 days before the session will receive a 50% refund.
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Cancellations made less than 3 days before or non-attendance will not be refunded. This fee is charged because the time was reserved exclusively for you. Except in exceptional circumstances such as unexpected emergencies or unforeseen events (eg. sudden illness, family emergencies, natural disasters, job interviews). Emergency exceptions are at the facilitator’s discretion.
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If the workshop or group session is cancelled by the facilitator, all participants will receive a full refund or the option to transfer to another date.
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Cancellations via phone call, text (Whatsapp) or email are appropriate.
By booking a session, you agree to this cancellation policy.​ This approach supports the preparation and materials required to hold meaningful creative spaces, while respecting each participant’s commitment.
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